Statute
TERMS AND CONDITIONS OF THE LOVENTI.EU ONLINE STORE
1. General Provisions
The online store available at https://loventi.eu is operated by:
Cocorn Group Bartosz Kokociński
ul. Dubińska 4
63-920 Pakosław
Poland
VAT ID: 6991954783
E-mail: contact@loventi.eu
These Terms and Conditions govern the use of the Loventi.eu online store, in particular:
– placing orders
– concluding sales agreements
– delivery of goods
– payments
– returns and complaints
– provision of electronic services
The use of the store requires:
– a device with Internet access
– an up-to-date web browser
– an active e-mail address
The customer is obliged to use the store in accordance with applicable laws and these Terms and Conditions.
2. Definitions
Store – the online store available at https://loventi.eu
Seller – Cocorn Group Bartosz Kokociński
Customer – a natural person, legal entity, or organizational unit making purchases in the store
Consumer – a natural person making a purchase not directly related to their business or professional activity
Goods – products available in the store
Personalized Goods – products made according to the customer’s individual order
Sales Agreement – an agreement concluded between the Seller and the Customer via the online store
3. Placing Orders
Orders can be placed 24 hours a day through the store’s website.
To place an order, the Customer must:
– select products
– add them to the cart
– choose a delivery and payment method
– provide the data necessary to complete the order
– accept these Terms and Conditions
After placing the order, the Customer will receive an e-mail confirming receipt of the order.
The Sales Agreement is concluded when the order is confirmed for processing.
The Customer may modify or cancel the order until processing begins by contacting the Seller via e-mail:
The Seller reserves the right to cancel an order if:
– incorrect customer data has been provided
– it is impossible to contact the Customer
– payment has not been made
– technical or pricing errors beyond the Seller’s control occur
4. Products and Personalization
Products available in the store may be handmade or made to individual order.
Due to the nature of production:
– product dimensions may slightly vary
– color shades may slightly differ from those displayed on the customer’s screen
– the arrangement of decorative elements may vary between individual items
Personalized products are made according to the guidelines provided by the Customer.
The Customer is responsible for the accuracy of the personalization details submitted.
Products made to individual order or according to the Customer’s specifications are non-returnable.
5. Prices and Payments
All prices displayed in the store are gross prices and include VAT.
Prices are displayed in EURO or in the currency appropriate for the Customer’s market.
Available payment methods may include:
– debit and credit cards
– PayPal
– Klarna
– bank transfer
– local payment methods available through Shopify Payments
The availability of selected payment methods may vary depending on the Customer’s country.
Order processing begins after payment confirmation is received.
A proof of purchase in the form of a receipt or VAT invoice is issued for every order.
6. Delivery
Orders are delivered throughout Europe and to selected countries outside the European Union.
Deliveries are carried out via:
– GLS
– DHL
– Raben
– SUUS
– or other logistics partners cooperating with the Seller
The delivery method is selected individually depending on:
– the delivery country
– the size of the order
– the dimensions of the shipment
The estimated order processing time is provided on the product page.
After shipment, the Customer receives a tracking number.
For oversized products:
– delivery may be split into several packages
– delivery time may be extended
– the carrier may contact the Customer before delivery
The Seller is not responsible for delays caused by courier companies, customs clearance, or random events beyond the Seller’s control.
Delivery costs are displayed during the checkout process.
For deliveries outside the European Union, the Customer may be required to pay additional customs duties and taxes according to the regulations of the destination country.
7. Returns
The Consumer has the right to withdraw from the agreement within 14 days of receiving the shipment without giving any reason.
Returned products:
– must not show signs of use
– should be properly secured
– should be returned complete
The Customer bears the cost of returning the product.
To request a return, please contact:
Refunds are processed within 14 days from receiving the returned shipment.
Funds are refunded using the same payment method used during the purchase unless otherwise agreed by the parties.
Return Address
Cocorn Group
ul. Dubińska 4
63-920 Pakosław
Poland
8. Complaints
In the event of receiving a defective product or damaged shipment, the Customer should contact the Seller at:
The complaint submission should preferably include:
– the order number
– a description of the issue
– photos of the product and packaging
Complaints are processed within 14 days.
The Seller is liable for product defects in accordance with applicable laws.
9. Personal Data
Personal data is processed in accordance with applicable laws and the store’s Privacy Policy.
Detailed information regarding data processing can be found in the Privacy Policy available on the store’s website.
Personal data is used solely for:
– order fulfillment
– customer contact
– payment and delivery processing
– fulfillment of legal obligations
10. Newsletter
The Customer may subscribe to the newsletter using the form available on the store’s website.
The newsletter contains information about:
– new products
– promotions
– discounts
– products and events related to the Loventi brand
The Customer may unsubscribe from the newsletter at any time.
11. Final Provisions
These Terms and Conditions are available on the store’s website.
The Seller reserves the right to amend these Terms and Conditions. Changes do not affect orders placed before the changes come into force.
Matters not regulated by these Terms and Conditions shall be governed by Polish law and European Union law.
These Terms and Conditions enter into force on the date of publication on the store’s website.